SHOPPING INFORMATION
What forms of payment are accepted for online purchases?
Payment may be made by PayPal, Visa, Master Card, Discover, American Express.Personal checks are accepted for mail orders or home party orders only.

Can I make a change or cancel my order?
To make a change or cancel your order, please contact customer service at (888) 715-7155 , 9am-5pm EST Mon-Fri.A change or cancellation can only take place if the order has not already been shipped, if your order has shipped call customer service for a return authorization number.

Can I order by telephone?
You can always place orders by phone by calling (888) 715-7155, 9am – 5pm EST Mon-Fri.

How can I find out the status of an order placed online?
If you have registered with us online, click on "My Account" to check the status of your online or telephone orders 24 hours a day. If you do not have an online account, please contact customer service at (888) 715-7155, 9am-5pm EST Mon-Fri, and a customer service representative will assist you.

RETURN INFORMATION
What is the return policy of Time to Wine, Inc.?
If you are not completely satisfied with your purchase, simply return the item within 30 days for a quick exchange, refund or credit. Email info@timetowineonline.com or call customer service at (888) 715-7155, 9am-5pm EST Mon-Fri, for a return authorization number. All returns must have a RA number or they will not be accepted.Pack items securely in original box and shipping carton and send to:
Time to Wine, Inc.
384 Foster Drive
Sykesville, MD 21784
Reference RA#:

We only ask that you return the merchandise in new condition and in the original packaging with your receipt. Sorry, no returns on wine games, books, food items or gift baskets.Wine Barrel furniture returns may incur a 20% restocking fee, and return has to be accepted by the manufacture before being accepted by Time to Wine, Inc.Shipping is refunded only if the wrong items were shipped, or merchandise was received damaged.

What is your policy on products that arrive broken or damaged?
We understand that many of our products are fragile and may be damaged in transit. In such cases, please contact customer service at 1(888) 715-7155, 9am-5pm EST Mon-Fri and a customer service representative will assist you.Please contact us within 7 days of delivery in case a claim needs to be filed with UPS or USPS.

SHIPPING INFORMATION
What shipping options are available?
Time to Wine, Inc. offers the following shipping options:

Standard Delivery
Most purchases are shipped from our Maryland warehouse and scheduled to arrive within 5-7 business days of shipment of the order. Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Standard Delivery option is available for all orders in the continental U.S.Customer will be notified of backordered items via e-mail.Orders will ship partial unless customer states to ship order complete. Additional freight will be charged for large items, such as wine furniture, picnic baskets and/or gift baskets.

Express Delivery Policy
Time to Wine, Inc. offers two express delivery methods – 2 Business Day Delivery and Next Business Day Delivery. All express delivery orders for in-stock items must be placed before 2 pm EST in order to be processed and shipped the same day. Any orders placed after 2 pm EST will be processed the following business day. If any order is placed after 2 pm EST on a Friday, the order will be processed the following Monday/next business day.It is best to make express delivery notes in the comment section of your order.It is recommended to add “Rush” delivery notes in the comment section of your order.

Items with a noted separate shipping charge, such as heavy items, furniture, wine cellars, and oversized items cannot be shipped using express delivery methods. Any orders that combine items with a separate shipping charge and items that use the shipping chart will be charged the shipping chart fee for only those items and for the selected shipping method (Standard, 2 Day Air, or Next Day) and the separate shipping fee. The item with the extra shipping fee will not be delivered using the express delivery methods.

How are shipping, handling, and delivery surcharges calculated?
Shipping charges are determined by the total value of your order and the shipping method. Certain oversized and heavy items do not apply; in these cases, separate shipping charges are indicated in the item description. All shipping is subject to verification. Call (888) 715-7155 for Saturday delivery, which is subject to an additional charge. Items ordered together are not necessarily shipped the same day. We will notify you of any delay beyond 20 days.

PRIVACY INFORMATION
How secure is my credit card information when I place an order on your site?
Time to Wine, Inc. has the latest encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our system. Our payment page that processes your credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to interpret the information. We cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk.

Does Time to Wine, Inc. sell or rent my email address to other companies?
Time to Wine, Inc. does not sell or rent your email address to other companies. When you sign up for email communications from Time to Wine, Inc.you may be contacted for any sales or promotional events.If you would like your e-mail address removed from our distribution list, please e-mail us at info@timetowineonline.com.